• Service

     

Support

Welcome to the support site of Elster Gas.

For general questions about products, please contact your local sales office. Here you may find the right contact person

Do you need data sheets, manuals, or other documents? Then you can visit our product pages or our Docuthek.

For technical support of other (non gas) products please contact:
Electricity meters:  e-info@elster.com   Tel.: +49 6134/605-777
Water meters:       messtechnik@elster.com  Tel.: +49 6251/59301-0
Heat meters:         info@brummerhoop.de  Tel.: +49 421/43560-0

 

 
Technical Support Volume converters and Data loggers
Our telefone support line is available:
Monday - Thursday:  08:00 a.m. - 12:00 a.m. and 01:00 p.m. - 04:00 p.m.
Friday:    08:00 a.m. - 12:00 a.m.

Please contact:
Telefon:   +49  61 34 / 605-123  
e-mail:    support@elster.com

We are not available on general German bank holidays and during following periods:
Pre ester week                30.03. – 03.04.2015
Bank holiday bridges       15.05.2015 (Ascension) and 05.06.2015 (Corpus Christi)
Summer break                 17.08. – 28.08.2015
Christmas and year end   21.12. – 31.12.2015

 

 
Technical Support Flowcomputers and Gasanalyzers
Our telefone support line is available:
Monday - Thursday:  08:00 a.m. - 04:00 p.m.
Friday:    08:00 a.m. - 02:00 p.m.

Please contact:
Telefon:  +49  231 / 937110-88,
e-mail:   system.Support-DO@elster.com

We are not available on general German bank holidays and during following periods:
Pre ester week                 30.03. – 03.04.2015
Bank holiday bridges       15.05.2015 (Ascension) and 05.06.2015 (Corpus Christi)
Summer break                  no break
Christmas and year end   21.12. – 31.12.2015

 

 
Technical Support Ultrasonic flow meters
Please contact:
e-mail:  aftersales@elster-instromet.com

 

 
Technical Support North America: Diaphragm Meters
Sean Scallon
Product Engineer
+1 402 873 8317
Sean.Scallon@elster.com

Please use the form to contact our Technical Support or call us at + 1 888 340 1414

 

 
Technical Support North America: Rotary Meters
Jerre Kilroy
Senior Product Engineer
+1 402 873 8238
Jerre.Kilroy@elster.com

Please use the form to contact our Technical Support or call us at + 1 888 340 1414

 

 
Technical Support North America: Turbine Meters
Jerre Kilroy
Senior Product Engineer
+1 402 873 8238
Jerre.Kilroy@elster.com

Please use the form to contact our Technical Support or call us at + 1 888 340 1414

 

 
Technical Support North America: Ultrasonic Meters
Irv Wainwright
Technical Specialist
+1 713-248-3463
Irving.Wainwright@elster.com

Max Harwell
Technical Specialist
+1 713-397-2151
Max.Harwell@elster.com 

Please use the form to contact our Technical Support or call us at + 1 888 340 1414

 

 
Technical Support North America: Regulators, AFV’s & Pilots
Phil Silvius
Manager, Regulator Engineering
+1 402 873 8257
Phil.Silvius@elster.com

Scott Lohmann
Product Engineer
+1 402 873 8358
Scott.Lohmann@elster.com

Ted Teten
Product Engineer
+1 402 873 8361
Ted.Teten@elster.com 

Please use the form to contact our Technical Support or call us at + 1 888 340 1414

 

 
Technical Support North America: Filters
Phil Silvius
Manager, Regulator Engineering
+1 402 873 8257
Phil.Silvius@elster.com

Scott Lohmann
Product Engineer
+1 402 873 8358
Scott.Lohmann@elster.com

Please use the form to contact our Technical Support or call us at + 1 888 340 1414